Last updated April 4, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked with thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at support@thomasspeck.com to a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Thomas Speck Photography

Attn: Returns

RMA #

73 Boulevard Charles de Gaulle

Colombes, 92700

France

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

·        Articles without their original packaging or incomplete, spoiled, damaged, or dirtied by the client

Please note

·         Please indicate the reason for your return when contacting us.

·         In the rare case the item arrives damaged or shows a lack of quality please provide images or screenshots that show what’s wrong. In this case we will provide you with another return address.

Please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

support@thomasspeck.com